Coastal Light Photography Academy Privacy Policy
Effective Date: January 1, 2025
Coastal Light Photography Academy ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and disclose your personal information when you use our website, www.coastallightphoto.com.au (the "Site"), and the services we offer (the "Services").
1. Information We Collect
We collect several types of information from and about users of our Services, including:
- Personal Information: This includes information that can be used to identify you, such as your name, email address, postal address, phone number, date of birth, and payment information. We collect this information when you register for an account, purchase a course, subscribe to our newsletter, or contact us.
- Non-Personal Information: This includes information that does not directly identify you, such as your IP address, browser type, operating system, referring URLs, and information about your use of our Site and Services. We collect this information automatically through cookies and other tracking technologies.
- Course-Related Information: When you enroll in a course, we collect information related to your progress, assignments, and participation in forums and discussions. This information is used to provide you with personalized learning experiences and to track your success in the course.
- Communications: We collect information about your communications with us, including email correspondence, chat logs, and feedback forms. This information helps us to improve our customer service and to respond to your inquiries effectively.
2. How We Use Your Information
We use your information for various purposes, including:
- Providing and Improving Our Services: We use your information to operate our Site, provide you with access to our courses, and personalize your learning experience. We also use your information to improve our Services, develop new features, and troubleshoot technical issues.
- Communicating with You: We use your information to send you important notifications, updates about your courses, newsletters, and promotional offers. You can opt-out of receiving promotional emails at any time by following the unsubscribe instructions provided in the email.
- Processing Payments: We use your payment information to process your purchases and to prevent fraud. We use secure payment gateways to ensure the safety and security of your financial information.
- Personalizing Your Experience: We use your information to personalize your experience on our Site and to recommend courses and resources that may be of interest to you.
- Conducting Research and Analysis: We use your information to conduct research and analysis to better understand our users and to improve our Services. This may include analyzing user demographics, course completion rates, and customer feedback.
- Complying with Legal Obligations: We may use your information to comply with applicable laws and regulations, such as responding to legal requests and preventing illegal activities.
3. How We Share Your Information
We may share your information with third parties in the following circumstances:
- Service Providers: We share your information with third-party service providers who assist us with various aspects of our business, such as payment processing, data analytics, email marketing, and customer support. These service providers are contractually obligated to protect your information and to use it only for the purposes for which we disclose it to them.
- Business Partners: We may share your information with business partners who offer products or services that may be of interest to you. We will only share your information with your consent.
- Legal Authorities: We may disclose your information to legal authorities if required by law or legal process, such as in response to a subpoena or court order.
- Business Transfers: If we are involved in a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction. We will notify you via email and/or a prominent notice on our Site of any change in ownership or control of your information.
- With Your Consent: We may share your information with other third parties with your consent.
4. Cookies and Tracking Technologies
We use cookies and other tracking technologies to collect information about your use of our Site and Services. Cookies are small text files that are stored on your device when you visit a website. We use cookies for various purposes, including:
- Essential Cookies: These cookies are necessary for the operation of our Site and to provide you with the Services you request.
- Performance Cookies: These cookies collect information about how you use our Site, such as which pages you visit and how long you spend on each page. This information helps us to improve the performance of our Site.
- Functionality Cookies: These cookies allow our Site to remember your preferences, such as your language settings and login information.
- Advertising Cookies: These cookies are used to display advertisements that are relevant to your interests. They may be used to track your browsing habits across different websites.
You can control cookies through your browser settings. Most browsers allow you to block or delete cookies. However, please note that blocking or deleting cookies may affect the functionality of our Site.
5. Data Security
We take reasonable measures to protect your information from unauthorized access, use, or disclosure. These measures include:
- Encryption: We use encryption to protect your sensitive information, such as your payment information, during transmission.
- Firewalls: We use firewalls to protect our servers from unauthorized access.
- Access Controls: We restrict access to your information to authorized personnel only.
- Regular Security Audits: We conduct regular security audits to identify and address potential vulnerabilities.
However, no method of transmission over the internet or method of electronic storage is completely secure. Therefore, we cannot guarantee the absolute security of your information.
6. Data Retention
We retain your information for as long as necessary to provide you with our Services and to comply with our legal obligations. We may also retain your information for a longer period if necessary for research or analysis purposes.
7. Your Rights
You have the following rights with respect to your personal information:
- Access: You have the right to access the personal information we hold about you.
- Correction: You have the right to correct any inaccurate or incomplete personal information we hold about you.
- Deletion: You have the right to request that we delete your personal information.
- Objection: You have the right to object to the processing of your personal information.
- Restriction: You have the right to restrict the processing of your personal information.
- Portability: You have the right to receive your personal information in a portable format.
To exercise your rights, please contact us at privacy@coastallightphoto.com.au.
8. Children's Privacy
Our Services are not directed to children under the age of 13. We do not knowingly collect personal information from children under the age of 13. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us at privacy@coastallightphoto.com.au.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on our Site and updating the effective date. You are advised to review this Privacy Policy periodically for any changes.
10. Contact Us
If you have any questions or concerns about this Privacy Policy, please contact us at:
Privacy Officer
Coastal Light Photography Academy
Level 10, 123 George Street, Sydney NSW 2000,
Australia
privacy@coastallightphoto.com.au
Phone:
+61 145 690 094